Returns & Exchanges

We want you to feel confident in your purchase. If you’d like to return or exchange an item for a better fit, we’re happy to offer a 14-day return policy for online orders of regular-priced items.

Conditions for Returns & Exchanges

To ensure a smooth process, please make sure the following conditions are met:

  • Items must be returned in brand-new, unwashed, unworn, and unscented condition, with tags and hygiene seals intact. The original packaging must also be in resalable condition.
  • Returns with noticeable stains, wear, or other damage will be rejected.
  • For hygiene purposes, please wear undergarments while trying on items.
  • Items purchased with discount codes (excluding first-time welcome codes) or store credit are not eligible for return.
  • All Made-To-Order series items are final sale and cannot be returned or exchanged.
  • Each order is limited to one return or exchange request per item.

How to Submit a Return/Exchange Request

To initiate a return or exchange, you may choose to

1) Email us at returns@alignswim.com with the following details:

  1. Order Number
  2. Item(s) to Return
  3. Preference: Store Credits or Exchange

2) Go to https://shopify.com/6039535689/account, find your order and click on the Request Return button. 

Additional Information

  • Refunds will be issued as store credits, equivalent to the purchase price of each returned item. Delivery fees (if any) are non-refundable.
  • Cash refunds are not available. For store credit refunds, a $4 courier fee will be deducted for subsequent shipping.
  • Store credits are valid for 6 months and is non-transferrable and non-refundable.
  • Your return request will be processed within 5-7 working days after we receive your package.
  • If returning via mail, all shipping fees are the customer’s responsibility. Original shipping charges, duties, and taxes are non-refundable.
  • We recommend using a trackable shipping method. Align Swim is not liable for lost packages and cannot process returns that do not reach us.
  • You are welcome to come down to our Showroom to drop off your return or do an exchange.

Showroom Purchases

  • All purchases from our Showroom are final sale.
  • No exchanges or returns are allowed. 
  • All promotional codes for online are strictly exclusive for online purchases only, unless otherwise stated.
  • Similarly, all promotional campaigns going on in our showroom are exclusive for offline purchases, unless otherwise stated.

Defective/Incorrect Item

We sincerely apologise if you’ve received a defective or incorrect item.

  • If this occurs, please email us at returns@alignswim.com with your order number and clear photos of the defect or incorrect item.
  • Items must still be in their original brand-new, unwashed, unworn, and unscented condition, with tags and hygiene seals intact, and returned in their original packaging.
  • If the item is available, a one-on-one exchange will be arranged via courier for orders in Singapore. If the item is no longer in stock, we will offer a full refund. 
  • Please note: Minor loose threads, slight colour differences due to monitor resolution, or slight fabric variations are not considered defects.