FAQ

We're happy to offer a 14-days returns policy for online orders of regular priced items. Returns will be in the form of store credits or product exchange. For more information, please refer to our Returns & Exchanges page.

We only accept returns if they meet the following conditions:

- Returns must be in their original brand new, unwashed, unworn and unscented condition with tags and hygiene seal intact.
- Purchased items that exclude any discount code (except for first-timer code)
- Showroom purchases
- Final sale items

For more information, please kindly refer to our Returns & Exchanges page.

To initiate a return or exchange, email us at returns@alignswim.com with the following details:

1. Order Number
2. Item(s) to Return
3. Preference: Store Credits or Exchange

We will get back to you within 1-3 working days.

Alternatively, you may go to https://shopify.com/6039535689/account and find your order and click on the Request Return button.

Once we have received your parcel, please allow 1-3 working days for us to process the store credit refund or mail out the exchanged item.

Absolutely! Once you have emailed us at returns@alignswim.com on your return, we will advise you on the steps to drop off your item.

All Align products that are bought from stockists will follow their return policy. We do not allow any returns bought from other platforms.

We sincerely apologize if you have received an incorrect or defective item. Kindly drop us an email to returns@alignswim.com. Our customer service team will get back to you as soon as possible. 

Kindly refer to the following to see what constitutes a defect.

• Minor Loose threads ✘
• Minor difference in product measurement ✘
• Slight colour differences due to monitor resolution  ✘
• Incorrect stitching that results in improper wear ✓

Store credits will expire in 6 months from issue date.

We’re pleased to provide a 14-day exchange policy for online purchases of regular-priced items. You can exchange your item for any other in-stock product. If exchanging for a higher-value item, a top-up may be required.

For full details, please visit our Returns & Exchanges page.

Once we have acknowledged your return via email, we will advise you on how to mail back your item or exchange directly at our Showroom.

There will be a $4 courier fee for mailing the exchanged item to you.

Yes, exchanges can be done in our showroom. Kindly email us at returns@alginswim.com and we will assist you accordingly. You may only proceed to book an exchange appointment when your exchange request has been approved.

Unless otherwise specified, Preorder items are eligible for returns and exchanges after you have receive your order. Do note that returns are processed in store credits while exchanges can only be done in our Showroom. 

Occasionally, we offer Preorders when our items are sold out and we are able to accommodate orders for the upcoming restock. This guarantees that you can secure the item you want before it sells out again, as our stock tends to be in high demand. The duration of a Preorder can vary, and we recommend checking the relevant product description page for an estimated timeframe. Alternatively, you can visit our Preorder Updates page for the latest information. Please note that unforeseen circumstances may arise, and this could cause delays to your order. While we are unable to guarantee delivery within the estimated time frame, we will make every effort to adhere to it as closely as possible. We appreciate your understanding and patience, and we promise that your custom-made item will be well worth the wait.

Because our Made-To-Order items are customised specifically for you, we regret that we cannot offer returns or exchanges for any orders placed within this series. To ensure that you select the best size, style, and colour for your unique needs, please do not hesitate to contact us or visit our showroom. We would be happy to assist you in choosing the perfect combination that will fit you perfectly and meet your expectations.

Our Made-To-Order items typically take between 5-8 weeks to be made, although this is only an estimated time frame. We kindly request that you only participate in our Made-To-Order series if you are comfortable with the potential waiting period. Please note that unforeseen circumstances may arise, and this could cause delays to your order. While we are unable to guarantee delivery within the estimated time frame, we will make every effort to adhere to it as closely as possible. Kindly note that if there is a delay in your order, we will be unable to process a refund or exchange as they are customised to your preference. We appreciate your understanding and patience, and we promise that your custom-made item will be well worth the wait.

Our Made-To-Order series is only available a few times each year, but it's worth the wait. During these exclusive periods, you can customise your swimwear by selecting your preferred style and colour. This allows our skilled garment makers to create a unique piece that is tailored to your preferences while also reducing fabric waste. Please note that Made-To-Order items take approximately 5-8 weeks to be made, but we assure you that the wait will be worth it.

Yes, it will be a split shipment. Instocks will be shipped first with express delivery. While the preorder item will be shipped using standard local courier once the preorder arrives. If you have any concerns regarding the delivery, kindly contact us here.

We offer complimentary courier shipping for local deliveries. You may also opt for same-day or next-day express shipping if you need your order urgently. Do note that the cut-off timing for express shipping is 5pm during business day.

We use DHL for international shipping.

Unfortunately, we are unable to offer a specific delivery timing and date. However, if you opt for express shipping, you may wish to provide us a time-range.

Yes, you may! 
Please opt for local pick-up during checkout. After your order has been made, you can make an appointment here under 'Pick Up Online Order'.

Kindly drop us an email to contact@alignswim.com as soon as possible. We will do our best to accommodate the changes.

(Pouch is currently out of stock.)

Our complimentary Align waterproof pouch or Align Mini drawstring pouch is given to every first order only. This is given on a while stocks last basis. 

Yes, we do! Gift sustainably with our Align Gift Pouch. It is a gift in itself, perfect for various uses — whether it's for storing items, serving as a daily mini bag, or functioning as a travel pouch! Made from organic cotton. 🌿

Please take your swimwear or resort wear out of its packaging and recycle our biodegradable bag. Then, proceed to follow our Wash Care Guide and give the item its first wash before using it. 

If your swimwear gets stained, here's what you can do:

• Act quickly: Rinse the stain with cold water as soon as possible to prevent it from setting.
• Apply a stain remover or mild detergent to the stained area.
• Gently rub the fabric together, but avoid scrubbing vigorously.
• Rinse thoroughly and allow your swimwear to air dry.
• Avoid using bleach as it will alter the colour of your swimwear.

Our fabrics are imported from Italy and the pieces are ethically hand-made in Indonesia while designed in Singapore. 

Most products from our Core Collection will be restocked. Do join our waiting list to be notified when the item is restocked. For other products, they are not guaranteed to be restocked as we do not wish to over-produce. All fabrics are available seasonally hence we cannot be sure that we are able to produce them whenever we want. You may join our waiting list under each product page to get notified when it is back in stock.

Yes we are - from production to distribution, we ensure that we always put the environment first. Our swimwear is fully made with Econyl and Repreve fabrics. They are created from regenerated nylon and recycled plastic bottles respectively. All of our packaging materials are recyclable, reusable or compostable.

We suggest hand washing our products with cool tap water and gentle fabric detergent. Lay your swimwear flat on a towel to air dry. Do avoid using a dryer or any high heat. You can also find our wash care guide here.

Each roll of fabric may have slight differences in fabric composition. Therefore, there may be slight material variances. However, we strive for material consistency and take material variance with high importance in order to maintain our swimwear quality.

We strive to portray the most accurate color possible of the products that appear on our website. However, there may still be slight color discrepancies due to monitor resolution.

Our showroom is open from Monday-Friday, 12.00pm to 6.00pm. We are occasionally open on Saturdays from 12.00pm to 4.00pm. You may check our appointment availability here. Kindly note that we do not allow walk-ins as we may have ongoing appointments and will not be able to serve you. Therefore, please make an appointment here

Purchases made at our showroom are not eligible for returns or exchanges. However, we always inform our customers to check and try the purchases to ensure everything is in order before leaving with the purchase.

Yes, it is! You can check the availability of our stocks online before visiting our showroom as they share the same inventory system.

Yes, you can use store credits in our showroom. However, store credits cannot be used on pop-up brands or Made-To-Order. 

Yes, we do! You may purchase our gift cards here.
Our gift cards are available in denominations of SGD50, SGD100, SGD150 and SGD200. They are valid for 1 year from the date of issue or purchase.

Yes, you will be eligible for a return or exchange.

Please click on the bottom right corner to sign up for an account. Once you have an account and make a purchase, you will automatically be in our membership program.

You will be able to convert points to discount that you may utilise on your order. For more information, please refer to our membership page.

Every $1 spent entitles you to 1 point.

Our redemption table is as follow:
250 points = $5 
450 points = $10
850 points = $20 
1000 points = 15% 

No, there will be no expiration for the points.

We accept Visa, Mastercard, Amex, PayPal, Apple Pay and Atome Buy Now Pay Later. For those residing in Singapore, we also accept PayNow. Orders will only be confirmed once payment has been received.

We accept credit cards (Visa & Mastercard), PayNow, Atome, ShopBack PayLater and cash. Cashless payments are encouraged.